Starbucks Organizational Behavior Essays -- Business Analysis

Starbucks Organizational BehaviorA companys understanding and use of brassal mien concepts can make or break it. Just as important, if a company ignores these same concepts, it can easily spell disaster.Starbucks intertwines and successfully uses three briny organizational carriage concepts to increase the strength of the organization organizational culture, organizational structure and motivation. The implementation of these concepts has definitely benefited the company, creating a monopoly in the United States as a coffee retailer and service company. Organizational CultureIn the text, Organizational Behavior, Stephen P. Robbins defines organizational culture as, a system of shared meaning held by members that distinguishes the organization from other organizations (2005). Starbucks has a very strong organizational culture and strives to maintain it.Everything centers on the organizational culture within Starbucks. While being a client service-based company and understanding th at the customer satisfaction and loyalty are what will make the company profitable, Starbucks takes a different approach to customer service than other companies. By hiring employees that fit in the organizational culture (ICFAI, 2005) and treating their employees well (Lefevere, n.d.), Starbucks brings in and retains customers through their happy employees. The qualities that Starbucks hires for are adaptability, dependability and the ability to work in a team (ICFAI, 2005). The culture is supportive and laid back (Montana, 2005). Howard Shultz, Starbucks president and CEO, has the theory that if you treat your employees well, they will treat your customers well (Starbucks, 1997).In the excerpt from Starbucks Human Reso... ... website http//www.echeat.com/essay.php?t=27282Nelson, Bob. (2000, March 13). How Starbucks energizes its employees. bizwomen.com. Retrieved March 20, 2007, from bizjournals website http//www.bizjournals.com/bizwomen/consultants/return_on_people/2000/03/13/co lumn72.htmlNYSE Group (2007). Starbucks Corp. Retrieved March 24, 2007, from NYSE Group website http//www.nyse.com/about/listed/lcddata.html?ticker=SBUX&fq=D&ezd=1Y&index=5Robbins, Stephen P. (2005). Organizational behavior (11th ed.). New Jersey Prentice-Hall, Pearson Education. Inc.Starbucks case study background 1971-87 private company 1987-92. (1997). McGraw-Hill Companies. Retrieved March 20, 2007, from the McGraw-Hill Companies website http//www.mhhe.com/business/management/thompson/11e/case/starbucks-1.htmlhttp//www.mhhe.com/business/management/thompson/11e/case/starbucks.html